Cancellation Policy

This draft requires professional legal and insurance review before RuffVille begins live operations.

Care, communication, and consent

RuffVille coordinates approved pet-care services. Owners supply accurate care instructions, emergency contacts, and relevant safety disclosures. Providers must follow approved service limits and report incidents.

Starter policy: at least 24 hours before a visit, full service refund; 12–24 hours, 50% service refund; under 12 hours, no service refund. Provider cancellations receive a full refund or approved credit. The policy snapshot shown at booking applies. Refunds require human processing.

Business identity, insurance coverage, liability allocation, dispute resolution, tax treatment, cancellation terms, and jurisdiction-specific rights must be finalized before launch.